CloudNine Support Self-Help Links:
FAQ – Frequently Asked Questions
CloudNine Support Contact Information:
Houston Headquarters: 713-462-6464
Nationwide Toll-Free: 877-595-6464
CloudNine SaaS Technical Support (CloudNine Helpdesk)
Direct: 713-462-6464 Select 1 for Technical Support then option 1 for CloudNine Discovery
CloudNine Explore (EDA)
CloudNine Client Services
Direct: 877-595-6464, option 2
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This software is easy to use and allows us to upload and download documents as they become ready, saving us both time and money.
Great E-Discovery Company!
We have worked with CloudNine on several cases, and have been quite happy with the service that we have received. Their support staff is responsive, friendly and helpful in assisting me with providing the technical information that my clients need. Their review platform, CloudNine, is robust, easy to use and ideal for a firm like ours where we don’t have to buy and support the software.
Great database for both small and voluminous litigation matters.
User friendly software and great customer service!
I have used the software, and their other services, for many years, through several versions, since. I have also used many other tools over the years, and each have their pros and cons. When I need something that can easily be shared with outside counsel, reviewed by multiple people simultaneously, and provide a fast reliable output, with fairly robust searching, this is my go-to product. The key for me is that the web-based platform makes collaboration across different companies/firms simple and efficient without the requirement for large downloads or additional purchases. The platform is intuitive and I would recommend it for any projects where collaboration is necessary.
Reviewed, analyzed and tagged 100,000+ documents as part of class action law suit.
Overall great experience. Software is very user-friendly. Search filters were very helpful. Customer service was always quick to diagnose and solve any issues I ran into or answer any questions I had. I would definitely use this product and CloudNine in the future.
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CloudNine empowers legal, information technology, and business professionals with eDiscovery automation software and professional services that simplify litigation, investigations, and audits for law firms and corporations.